Shipping policy
1. Processing Time
Orders are typically processed within 1–3 business days. You'll receive a confirmation email once your order has been dispatched.
2. Shipping Destinations
We ship to Malta and across the EU. If your country is not available at checkout, please contact us and we'll do our best to assist.
3. Delivery Times
Delivery times vary depending on your location and supplier availability. As a general guide:
- Malta: 3–10 business days
- EU countries: 7–15 business days
Please note that these are estimates and may be affected by factors outside our control, such as customs processing or carrier delays.
4. Shipping Costs
Shipping costs are calculated at checkout based on your location and order size. Any applicable costs will be clearly displayed before you complete your purchase.
5. Order Tracking
Once your order has been shipped, you'll receive a tracking number via email so you can follow your delivery.
6. Customs & Duties
For orders within the EU, no additional customs duties apply. If you are ordering from outside the EU, you may be subject to local import taxes or duties, which are the responsibility of the customer.
7. Lost or Delayed Orders
If your order hasn't arrived within the estimated timeframe, please contact us at [your email address] and we'll investigate with the carrier on your behalf.
8. Contact Us
peteasemalta@gmail.com